important information for your stay
things to knwo & booking information
Check-In / Check-Out
The rooms and apartments are are available at 3 p.m. at the day of arrival. Let us know if you arrive after 6 p.m. At the day of departure the rooms and apartments are available latest until 10 a.m.
Deposit
To fix your reservation we require a deposit of 40% of the total price. If the deposit don't arrive in time your reservation is invalid.
Arrangement
On delayed arrival or preterm departure we have to invoice the total price of your stay.
Final cleaning
We clean the apartments every day (expect on Wednesday or Thursday). We only ask our guests to do the washing up and cleaning of the kitchen themselves.
For the apartments there is a onetime final cleaning of Euro 90,-.
External guests
We kindly ask you not to take guests into your room or apartment who are not guests of our hotel.
Bank account
Renate Schiefer, Sparkasse Sölden
IBAN AT64 2050 2000 0085 8902 / BIC (swift code) SPIMAT21XXX
Payment options
You can pay cash, with credit card (VISA or MASTERCARD) or with ATM card.
Pets
are not allowed.
Local tax
Additional to the room rate there is a local tax of Euro 4,-- per person/day. Children up to 15 years are exempt.
Smoking
It's not allowed to smoke in our accomodation.
Cancellation conditions
Cancellation:
- up to 61 days before arrival date 0% of the total price
- from 60 days up to 15 days before arrival date 50% of the total price
- from 14 days before arrival date 90% of the total price
- late arrival, no-show and early departure 90% of the total price
Otherwise the the general terms and conditions for the hotel industry are valid
Please note that cancellations are only valid in writing and that the cancellation costs are due regardless of whether the booked rooms / apartments are rented out.
In your own interest, we recommend that you take out travel cancellation insurance - easily online with Europäische Reiseversicherung Cancellations are only valid in writing. Please note that these cancellation fees are payable regardless of the re-letting of the booked room/apartment.
Travel cancellation insurance
In your own interest, we ask you to take out travel cancellation insurance - easily online with Europäische Reiseversicherung.
Hotel cancellation insurance
Carefree winter holidays thanks to travel insurance
Security included: We offer you the option of taking out travel insurance from Europäische Reiseversicherung for every booking. So that you are protected against any additional costs and much more before or during your ski holiday! HERE you will find all information and details about the travel insurance "Hotelstorno Plus" from Europäische Reiseversicherung.Here you will find all information and details about the travel insurance "Hotelstorno Plus" from Europäische Reiseversicherung.
Take precautions and easily take out hotel cancellation plus insurance online with Europäische Reiseversicherung.
Short stay
For stays of less than 4 days we charge € 8,- per person per day.